Last weekend i went out of cigarettes sometime late evening.
Since i had no small coins to get cigarettes from an automat and cause i 'm living in a very small village called Würzburg which has no gas stadion nearby i decided to
order some pizza.
Thoose delivery services normaly do deliver cigarettes and drinks too and thus i was very happy about my smart idea :)
So i called the first delivery service named "Joeys Pizza"

. This is a service where i already ordered a few times and was always satisfied. But i ordered only food so far.
If you feel like visiting
their website you should siwtch your sound on.
Nobody wants to miss nice western sounds when he likes to order pizza!
So i called and made my food order totaly worth around 30,-€.
After i was done with telling them what i want to eat i told the nice lady at the other end of the phone that i please also want one packet of cigarettes.
Unfortunatly She replied that she is sorry but they can not deliver cigarettes.
"Why not", was my question.
Her reply: "Wo do not have an automat in our shop thus we can not deliver cigarettes!"
"WTF???"
Back in time when i was young and had to deliver pizza to finance my car my boss would have dismissed me when i would have sayed to a customer that we can not deliver cigarettes.
We as delivery boys had to get cigarettes from a gas stadion or somewhere else if a customer ordered it. I myself forgot the cigarettes for a customer once and my boss ordered me to drive half an hour back to bring thoose guy his cigarettes.
Anyhow i told the young lady that if they do not deliver cigarettes i cancel my order cause this was the main reason for my order.
And so i did.
I waited 5 Minuits but there was no callback from that company boss or someone else who cares about customers and so i went on to the next delivery service after deciding never to order there again.

There is one other very famous service in my village called Toni Maccaroni which i heared a lot of since he should have good food. So i decided to order my food and cigarettes there. I called the order hotline and my first question to the lady at the other end of the phone was. "Do you deliver cigarettes?"
She replied as expected "Yes of course we do!" So i ordered my food there. Again worth around 30,-€. and after i was finished with my food order i remind her about my cigarettes again, just to make sure.
After i hung up the phone i was kidding to my GF: "They will forget the cigarettes!"
And what happened?
Of course they forgot the cigarettes!!!!Normaly i would told the driver to take all that nonsense food back with him cause the most important order was missing but meanwhile i got hungry and thus we decided to keep the pizza.
Anyhow i decided to call that company and tell them that i am upset cause this was the main reason for my order and what happened?
The telephone lady told me that they are very busy cause they have to many customers and that they can not think about everything.
And that, quote: "
Cigarettes are not as important as the food delivery"...
Sounds like the Toni Maccaroni pizza team just had a scrum workshop!I told her (getting angry) that i just ordered food to get cigarettes as well.
And she told me... let me quote that again... "
If you like cigarettes go to a gas stadion but do not order pizza, we are no gas stadion." And then she hung up the phone.
Wow! Scrummed!